Standard Service Call & On-Site Diagnosis

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Get Your Hot Tub Back to Perfect Working Order

When your spa is showing an error code, making a strange noise, or just not working like it should, you need an expert diagnosis and a timely solution. The Wave Tech Standard Service Call is our core service for hot tub owners who need professional help with a specific problem.

This service sends a qualified technician to your home to troubleshoot the issue, provide a clear explanation of the problem, and perform on-the-spot repairs when possible.

What's Included in Your Standard Service Call?

This flat-rate fee covers the essentials to get your problem diagnosed and addressed:

• Priority Dispatch: We'll schedule your appointment promptly to get you back up and running.
• Travel to Your Location: The service fee includes the technician's travel time to your home in our service area.
• Up to One Hour of On-Site Expert Service: This includes:
  • Professional Diagnosis: Our technician will troubleshoot the specific issue you've reported.
  • On-the-Spot Repairs: If the issue can be fixed within the hour using standard truck-stock parts, we will complete the repair. The cost of any parts required is extra and will be quoted before installation.
  • A Clear Quote: If the repair requires a special-order part or more extensive labor, you will receive a firm, itemized quote for the full repair.

Our Simple 3-Step Process

1. Book Your Service Call: Purchase this service online and briefly describe the issue in the notes section. A Wave Tech representative will contact you within one business day to schedule your appointment.
2. The On-Site Visit: Our technician will arrive, diagnose the problem, explain the required solution, and seek your approval before proceeding with any repairs that require additional parts or labor.
3. Resolution: We fix the problem on the spot or provide you with a clear quote for the full repair.

Is This Service Right For You?

This service is designed for you if your hot tub is currently full of water and operational, but is experiencing a specific problem, such as:

• An error code on the display (FLO, dr, OH, SN, etc.).
• A pump that is not turning on or is making a loud, unusual noise.
• The water is not heating correctly.
• Jets are not functioning properly.

Please Note: This service is for diagnosing a single, specific issue. If your spa is empty, has been sitting unused for a long period, or has multiple, complex problems, please book our "Comprehensive Spa & Hot Tub Diagnostic Assessment" for a more thorough, head-to-toe inspection.